Privacy Policy

"We base our success on your satisfaction!"
Privacy Policy

(Last updated and effective November 5, 2020)

Your privacy is important to Benuck & Rainey. This Privacy Policy describes how we collect, use, and disclose your information obtained through the Benuck & Rainey website.

We operate this website to provide information to visitors, consumers, and customers about us and our services and other information. As a consumer, you may use our website to access your account.

By using the website, you agree to this Privacy Policy. If you do not agree, please do not use the website. We encourage you to visit this page frequently for any updates.

Personal Information We Collect

The types of personal and non-personal information we collect about our users may include:
  • Information you voluntarily provide to us when you use our services or contact us by email, sms, or web applications. Such information may include, without limitation, contact information, such as your first and last name, address, email, phone number, or other information that identifies you; financial information, such as credit or debit card numbers, bank account numbers, and billing addresses; usernames, passwords, or similar security information provided.
  • When you access Benuck & Rainey’s emails or our web applications we may collect technical and computer information including, Internet Protocol (IP) address, browser type and language, Internet service provider (ISP), type of computer, operating system, date/time stamp, user interface interaction data (such as, but not limited to, any mouse clicks or navigation on our emails and web applications), uniform resource locator (URL) information (showing where you came from or where you go to next), and email open rates.

We may collect and store your information or include such information in databases owned and maintained by our agents, affiliates or service providers, all subject to the terms of this Privacy Policy.

How We Use Information Collected

We use your information mainly to operate our business, provide you with our services, and communicate with you. We use your personal information:

  • To send you communications about your account
  • To provide you with our services, such as processing payments and carrying out other activities you authorize;
  • To monitor and secure our website and services and detect and prevent fraud; and
  • To provide you with customer service, addressing and resolving questions, or disputes.

We may send you emails, text messages, or phone calls relating to our services that we believe may interest you, except that we will not communicate with a consumer if doing so is prohibited by applicable law such as the federal Fair Debt Collection Practices Act, the Telephone Consumer Protection Act, or similar State laws.

In all our emails we use pixel tags. Depending on your email provider, pixel tags can enable us to tell us whether the email has been opened. If you prefer not to be tracked in this way, you should not open our emails.

In most of our email messages, we use a “click-through URL” linked to webpages on the Benuck & Rainey site and some linked to web pages on third party sites (see Third Party Websites below). We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked in this way, you should not click text or graphic links in the email messages.

Benuck & Rainey’s web applications may also use cookies to gather information so that we can improve the effectiveness of our services. You may choose to set your web browser to refuse cookies or to alert you when cookies are being sent but some parts of the website may not function properly without accepting cookies.

Some of our services will give you the opportunity to opt out or stop receiving communications from us. To stop the receipt of future communications from us, you may email us at CustomerService@BenuckRainey.com, write to us at Benuck & Rainey, 25 Concord Road, Lee, NH 03861 or call us at 888-697-5566 .

Our Disclosure of Information Collected

We share your information to operate our business, communicate with you and provide you with our services. We may share your information:

  • With our affiliates, subsidiaries, or third-party service providers consistent with the purposes identified in this Privacy Policy. For example, we may retain third parties to perform certain functions, such as payment processing, fraud prevention, mailing information, or maintaining databases for us, and your information may be shared with those third parties;
  • If we sell or buy businesses or assets, or engage in a merger, reorganization, dissolution or similar event and your information is part of the transferred assets or business units;
  • Where we are required to or in good faith believe we are required to disclose your information to regulators, law enforcement agencies, other governmental agencies or by court order or subpoena, or to protect and defend our rights or property, or to protect against or mitigate our liability; and
  • With your consent.

Exclusions

This Privacy Policy does not apply to any of your information collected by us other than through our website. This Privacy Policy does not apply to any unsolicited information you provide to us through the website or through any other means. This includes, without limitation, information posted to any public areas of the website, such as bulletin boards or forums, any ideas for new products or modifications to existing services, and other unsolicited submissions. All unsolicited information is non-confidential, and we are free to reproduce, use, disclose, and distribute unsolicited information to third parties without limitation.

Third-Party Sites

This Privacy Policy applies only to this website and not to any third-party websites for which this website may contain links. The privacy practices of those third-party websites may differ from the privacy practices of Benuck & Rainey as described in this Privacy Policy. Benuck & Rainey has no control over those third-party websites and we do not endorse or have reviewed those third-party websites or links nor do we take any responsibility with respect to them or the information you may provide in accessing or using them.

No Sale of Personal Information

Benuck & Rainey does not sell or rent personal information. We do not allow our third-party service providers to sell or rent this information or otherwise use it for marketing purposes.

Retention of Personal Information

Benuck & Rainey will retain your personal information for the period required to fulfill our services, meet our contractual obligations, and as required by law. When assessing these periods, we only retain it for the shortest possible period unless a longer retention period is required by law.

Data Security

Benuck & Rainey takes reasonable steps designed to protect the security, confidentiality, and integrity of the information we collect. We have implemented various physical, electronic, and managerial measures, to provide your information with reasonable protection from accidental loss or destruction, improper use, alteration, or disclosure. However, no Internet or email transmission is ever fully secure or error free. Therefore, you should take special care in deciding what information you send to us over the Internet or via email.

Accessing, Updating or Correcting Information Collected Through Our Website

You can use this website without providing any information, but you may not be able to use certain website features, such as payment processing.

You can help ensure that your contact information and preferences are accurate, complete, and up to date. If you become aware that any information you have provided is incorrect and you would like us to correct it, contact us at CustomerService@BenuckRainey.com. Before we can provide you with any information or correct any inaccuracies, we may ask you to verify your identity and to provide other details to help us respond to your request. We will attempt to respond to your request within a reasonable timeframe.

Changes to the Privacy Policy

We may change or modify this Privacy Policy from time to time by posting a changed version of the Privacy Policy on this website or a website that replaces this website. When we do so, we will change the effective date of the Privacy Policy. If we make material changes to our Privacy Policy, we will notify you by a prominent notice on our website. Your continued use of our website after such modifications means that you have accepted our updated Privacy Policy and agree to abide and be bound by the modified Policy.

Other Terms

Your use of this website is subject to Benuck & Rainey’s Terms of Use, which is incorporated herein by reference. You may read the current version of our Terms of Use by selecting the “Terms of Use” link on our website, www.benuckrainey.com.

If You Have Questions

If you have any questions or concerns regarding our Privacy Policy, please contact us at 888-697-5566 or by writing to us at Benuck & Rainey, 25 Concord Road, Lee, NH 03861.

Complete Service

Our team of collection professionals are trusted by companies throughout the US to recover and increase their receivables. Our full service agency works direct with your team as an extention of your organization to handle all of your collection needs.

This is an attempt to collect a debt. Any information obtained will be used for that purpose. Please note this communication is from a debt collector.

Our Value Proposition
  • Increase Cash Collections
  • Reduce Days in A/R
  • Reduce Bad Debt Write-Offs
  • Lower Cost of Collections
  • Customized Reports
View Our Process
Make Online Payments

We are a collection agency committed to our clients and their business needs.We go to great lengths to maintain trusting relationships with our clients and their debtors.

Pay your Bill Here